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Senior Customer Experience Operations Engineer

Senior Customer Experience Operations Engineer

Website SiFive

We bring RISC-V, software, and silicon experts together to innovate with a modern, software-driven approach to semiconductors.

About SiFive

As the pioneers who introduced RISC-V to the world, SiFive is transforming the future of compute by bringing the limitless potential of RISC-V to the highest performance and most data-intensive applications in the world. SiFive’s unrivaled compute platforms have enabled leading technology companies around the world to innovate, optimize, and deliver the most advanced solutions of tomorrow across every market segment of chip design, including artificial intelligence, machine learning, automotive, datacenter, mobile, and consumer. With SiFive, the future of RISC-V has no limits.

As a Sr Customer Experience (CX) Operations Engineer, you will be joining the Release Management team, collaborating with pre-sales, product management and engineering teams to release and support SiFive CoreIP products to customers. You will participate in the definition, implementation and execution of the Operations strategy to build, enhance and support all release operations. RISC-V is highly configurable by its design philosophy. Your role is to help guide our Field Application Engineers/Customers to create a design pipeline, with various combinations of supported instruction sets and with various peripherals and bus interconnect architectures.
This is a perfect role for an individual looking to grow their career towards Product Management, Applications Engineering or Pre-Sales roles.

* Manage, coordinate, and release customer deliverables
* Run generators to build designs in the background while balancing priorities and timelines.
* Run QA checks on our new releases.
* Participate in defining and implementing release strategy.
* Collaborate with engineering and sales teams to ensure customer requirements are met and delivered to the highest quality.
* Create release notes and update summaries.

* 3-5 years of practical experience in hardware, semiconductor, or related industry.
* BS/MS in Electrical Engineering or Computer Science.
* Good understanding of CPU IP, such as RISC-V, ARM, MIPS, and ASIC Design Flow and Integration related issues.
* Knowledge of CPU and SoC designs from an architectural level and configuring specific designs with our Core IP generators.
* Proficiency in Linux and its command lines.
* Proficiency in writing scripts for automation.
* Experience with RTL simulator tools such as Verilator, Synopsys VCS, Cadence Xcelium or others.
* Experience with embedded software and development tools.
* Excellent verbal and written communication skills

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